Work Orders
The Work Orders Management process in Nettware Workforce and Nettware Workforce FM is designed to streamline the planning, execution, tracking, and billing of service, repair, installation, or inspection tasks carried out at client sites or internal locations.
Work Order Creation
Initiate a Work Order manually or generate it directly from Quotations or Site Survey
After manually input, select client and property by either searching details for clients or properties
Specify service requirements, booking date / time and duration
Update work's order priority (if different from Routine) and select a Contract, if the Work Order is raised under certain client contract.
Add Inventory Service / Instructions & Products
Add relevant inventory services or provice service instructions
Add relevant Products
Include job instructions, safety notes, and access details.
Attach documents, photos, or checklists.
Team Assignment & Scheduling
Appoint operatives and schedule visits to the Work Order.
Work Orders appear in the assigned users’ dashboards or calendars.
Execution & Field Updates
Update Work Orders with following workflow statuses:
Mark tasks as in progress, cancelled, on hold or completed
Upload photos, notes, or inspection results
Record used materials or labour time
Updates sync in real-time, providing live status tracking for managers.
Invoicing & Cost Tracking
Convert completed Work Orders into:
Sales Invoices for billing
Purchase Invoices for subcontractor's labour or material costs
Track expenses and compare against estimates for job profitability analysis
Notifications & Client Communication
Use Nettware Notifications to:
Inform clients of scheduling, progress, or completion
Send updates when staff are en route or when the job is done
Reporting & History
Review all completed Work Orders by client, property, status, or assigned staff.
Export data for compliance reports, inspections, or operational analysis.
Maintain a full service history tied to client properties and assets.